Terms & Conditions

Clear, Transparent & Customer-Focused Policies

At Salisbury Collision Centre, we are committed to providing exceptional service with transparency, honesty, and integrity. These terms & conditions outline the expectations, responsibilities, and legal rights of both our business and our valued clients.

By engaging with Salisbury Collision Centre for services such as, but not limited to, vehicle body repair, smash repair, or panel repair, you agree to the terms outlined below.

Estimates & Authorisation

All repair estimates provided are based on a visual inspection and may be subject to change upon further dismantling and assessment. No work will commence until we receive written or verbal authorisation from the vehicle owner or their insurer.

Payment Terms

Unless arranged otherwise, payment is due in full upon vehicle collection. We accept EFTPOS, major credit cards, and approved insurance payments. Uncollected vehicles may incur storage fees after 48 hours of completion notice.

Warranties

Our workmanship is covered under a Lifetime Warranty, provided the vehicle remains in the original client’s ownership and all manufacturer guidelines are followed post-repair. Parts are subject to manufacturer warranties.

Liability

Whilst all care is taken, Salisbury Collision Centre is not liable for personal items left in vehicles. We recommend removing valuables before drop-off. We are also not responsible for delays caused by part availability or third-party approvals (e.g. insurance).

Courtesy Vehicles

Courtesy, loan or hire vehicles may be available upon request and subject to availability. Drivers must meet age and licensing requirements and agree to our courtesy vehicle agreement.

We proudly serve clients across Salisbury, Mount Gravatt, Tarragindi, Sunnybank, Annerley, Moorooka, Greenslopes, Yeronga, Woolloongabba, Holland Park, East Brisbane and surrounding areas.

If you have any questions about our policies, please don’t hesitate to contact us. We’re here to help make your repair experience as smooth and stress-free as possible.